Shipping Policy

1. Dispatch & Manufacturing Timelines

At Reflections RMall, every order is treated with studio-grade precision before leaving our facility:

• Standard Catalog Products: Bathroom hardware accessories, standard framed wall mirrors, mirror cabinets, and floating shelves are inspected and dispatched within 24 to 48 hours of order placement.
• Custom & Bespoke Orders: Personalized acrylic/rose-gold house name plates, custom-sized touch LED mirrors, and bespoke backlit vanity units undergo custom glass cutting, laser etching, IP54 moisture-proofing, and rigorous 24-hour electrical burn-in testing. These bespoke items require 3 to 5 business days prior to courier dispatch.

2. Free Pan-India Delivery

We are proud to offer **FREE Expedited Shipping** on all orders across India above INR 500. Whether you are ordering a delicate house name plate in Mumbai or an oversized 60x36 inch LED dressing mirror in Guwahati, we deliver right to your doorstep with zero hidden delivery charges.

3. Signature 5-Layer Protective Wooden Crating

Shattering the myth that fragile glass cannot travel safely across India, Reflections RMall utilizes a proprietary 5-layer armor packaging system for every mirror asset:

1. Surface Protection Film: Scratch-resistant electrostatic masking applied directly over HD silver glass.
2. Edge & Corner Armor: Heavy-duty shock-absorbing high-density EPE foam corner protectors.
3. Multi-Layer Cushioning: 360-degree wrap using commercial air-cell bubble cushioning and foam wrapping.
4. Reinforced Corrugated Box: High-burst-strength 5-ply inner corrugated carton.
5. External Wooden Crating: Solid reinforced timber wooden framing securely screwed together to ensure absolute impact resistance during transit.

4. Premium Logistics Partners & Live Tracking

We partner exclusively with India's most dependable logistics carriers including **BlueDart, Delhivery, Xpressbees, and Shiprocket Dedicated Surface/Air Freight**. As soon as your wooden crate is handed over to the courier, an automated email and SMS/WhatsApp alert will provide your Airway Bill (AWB) tracking number and direct live tracking URL.

5. Delivery Timeframes

Once dispatched from our Mumbai studio, standard delivery transit times are as follows:
• Metro Cities (Mumbai, Delhi NCR, Bengaluru, Chennai, Hyderabad, Kolkata, Pune): 2 to 4 business days.
• Tier-2 & Tier-3 Locations across India: 4 to 7 business days.
• Remote & Hill Station Pin Codes: 5 to 9 business days.