1. Overview & Scope
Reflections RMall ("we", "us", "our") is deeply committed to safeguarding the privacy and personal data of visitors, customers, and partners using www.rmall.in and our associated digital platforms. This Privacy Policy details how we collect, use, store, and protect your information across our bespoke home decor, LED mirror, and personalized name plate services.
2. Information We Collect
We collect personal data necessary to provide a seamless shopping and custom manufacturing experience:
- Contact & Delivery Details: Full name, email address, mobile phone number, billing address, and residential/commercial shipping address.
- Customization Specifications: Custom text, font selections, size measurements, LED color temperature choices (Warm/Natural/Cool), and architectural reference layouts provided during bespoke orders.
- Payment & Transactional Information: All online transactions are processed through encrypted, PCI-DSS compliant payment gateways (Razorpay, Stripe, UPI). Reflections RMall does not store raw credit/debit card numbers or bank credentials on our servers.
- Technical & Device Data: IP address, browser type, device details, and shopping cart session cookies to optimize website loading speeds and user experience.
3. How We Use Your Information
Your data is utilized strictly for operational and customer service enhancements:
- To manufacture, securely crate, and deliver your bespoke LED mirrors, name plates, and bathroom vanities right to your doorstep.
- To share digital design proofs, 2D/3D mockups, and CAD layouts via WhatsApp or Email for customer verification before manufacturing starts.
- To dispatch automated courier tracking alerts via SMS, WhatsApp, and Email upon shipment.
- To provide prompt post-sale warranty support, replacement assistance, and technical troubleshooting.
4. Data Sharing & Security Protocols
We strictly do not sell, rent, or trade your personal data to third-party marketers. We only share essential shipping details (Name, Phone, Address) with our verified logistics carriers (Shiprocket, BlueDart, Delhivery, Xpressbees) solely for safe crated delivery. All data transmitted on www.rmall.in is protected using advanced 256-bit SSL/TLS encryption.
5. Your Rights & Contact
You retain the absolute right to access, update, correct, or request deletion of your personal data at any time. For privacy-related inquiries or grievance redressal, please contact our Data Privacy Officer at 98reflections@gmail.com