1. 100% Free Transit Damage Replacement Guarantee
At Reflections RMall, your peace of mind is paramount. While our signature 5-layer wooden crating ensures that over 99.4% of orders arrive in flawless condition, glass remains inherently fragile. If any mirror, acrylic name plate, or cabinet suffers cracks or breakage during courier transit, we guarantee an **instant, 100% free replacement at zero extra cost to you**.
2. Mandatory 48-Hour Unboxing Video Requirement
To qualify for a prompt transit damage replacement or refund without delays, customers MUST adhere to our strict unboxing protocol:
- Continuous Recording: You must record a clear, single-take, unedited video starting right from opening the sealed wooden crate to removing the bubble wrap and inspecting the mirror surface.
- Reporting Timeline: The unboxing video and clear photographs must be sent within **48 hours of delivery** to our WhatsApp helpline at +91 9820250794 or via email at 98reflections@gmail.com along with your Order ID.
- Resolution Speed: Once verified by our quality team, a brand new replacement crate is put into expedited manufacturing within 24 hours at no additional charge.
3. Order Cancellation Policy
We understand that project requirements can evolve:
- Standard Catalog Orders: You may cancel standard, non-customized items at any point prior to courier dispatch for a full 100% refund.
- Bespoke & Custom Orders: For custom-sized LED mirrors and personalized house name plates, cancellations are permitted **free of cost up until digital mockup approval**. Once the mockup is signed off by you and laser etching / custom glass bevelling commences, a 30% materials restocking fee will apply upon cancellation.
4. 1-Year Comprehensive Product Warranty
All Reflections RMall smart LED touch mirrors and illuminated signs are backed by our **1-Year Comprehensive Replacement Warranty** against manufacturing or electrical defects. This covers LED light strips, capacitive touch sensors, IP54 power drivers, and anti-fog defogger heating pads. If any electronic component malfunctions within 1 year under normal indoor usage, we will ship plug-and-play replacement electronic modules with step-by-step guidance free of charge.
5. Refund Processing Timelines
Whenever an order cancellation or eligible refund is approved, the exact amount is initiated immediately via our payment gateway. Funds will reflect back in your original payment method (Bank Account, UPI, Credit or Debit Card) within **5 to 7 business days** depending on your banking institution's processing cycle.